

This doesn`t allow the remote assistant to provide his administrator credentials. The User Account Control (UAC) prompt isn`t shown to the (remote assistant) IT helpdesk user by default, but to the end-user.


But as soon as we need to provide a fix which requires administrator rights, things get more complicated as a lot of end-users are standard users without admin rights on their local device. Having a quick view on the users desktop can be easily done with tools like Microsoft Teams, TeamViewer or the build-in Windows 10 tool Quick Assist.

