Such a packet sniffer will be required by Pulse Secure Support in order to validate the traffic pattern(s) and behavior on the client machine’s local network. Please ensure that the packet sniffer which you chose will allow you to save the TCP capture in either pcap or tcpdump(.dmp) format. Pulse Secure does not assume any responsibility for the selection of or use of these third party sites and products, so we do ask that you take the time to evaluate and gain the necessary approval needed to install such a program on the designated client machine and Application Server (if possible) prior to starting the log gathering process. There are several packet sniffers available today for a price and others available for free for download and use. Packet Sniffers are programs for capturing live traffic on a client network.
If you are having a resource access or performance issue, obtain a Packet Sniffer.For more information, refer to KB22509 - What server side logs will be required when I open a Network Connect (NC) or Pulse Secure Desktop Client VPN case? before proceeding with the following procedure. Enable the corresponding server side logs.
In this case, please note that any and all references made to Pulse Secure Desktop Client (Pulse) within the contents of this article specifically refer to the feature which allows for a Layer 3 VPN connection to the Connect Secure(PCS) Appliance on a Windows Desktop. Users of mobile devices (smartphones) can also enable Pulse Secure Desktop Client for secure connectivity to a Connect Secure(PCS) Appliance. Note: Pulse Secure Desktop Client combines the features of Odyssey Access Client for LAN access, Network Connect (NC) or the SRX client software for WAN access, and WX client software for application acceleration services.
The procedure outlined in this article describes the process of enabling and collecting the required client-side log files, which are required by Juniper Support, to troubleshoot the following types of Network Connect (NC) or Pulse Secure client issues:
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